Loads become available 72hrs before the departure of the flight. While the business class service . Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. This will give you your flight status. Sign up for a free account. Please contact your travel agent directly to discuss your booking. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Earn miles is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. BA had begun to bring people back ahead of the. 09042890159 Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? It is headquartered in London, England, near its main hub at Heathrow Airport.. How do I arrange to carry extra or overweight baggage? During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . Telephone: +233 (302) 214 970. Answer. You are just a number to management, nothing individual. We'll make sure your comments reach the right person. Up to 5 If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Cloudflare Ray ID: 7a2c63981fec32af Email: pass-issue.1.unit@ba.com Calls cost 2,50p per minute plus your phone companys Access Charge. YIDxxS1 will mean you are eligible to the economy class allowance. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Please have your booking reference ready when you call. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. Performance & security by Cloudflare. Greater London UB7 0EB |. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. It shows the number of listings and priority, but not commercial overbookings, etc. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. British Airways is back on the hiring road. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. Email: Liaison.1.council@ba.com This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. 01, 02 and 03 numbers are included in allowances else geographic rate. Currently British Airways does not issue a photo id card to widows and widowers of former staff. Please contact your preferred travel agent for bookings of 10 or more people travelling together. Enter employee name to find & verify emails, phones, social links, etc. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. USA: (Secure Flight data item added 18AUG10). Answer Id 1957 The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Original review: Nov. 9, 2022. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. British Airways employs 26,533 employees. Filter. Email: ba.1.museum@ba.com Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. When will I get a response from Customer Relations? Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Flying on a stand-by ticket can be challenging. Passengers without a listing will be refused travel. Search job titles. Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. . From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Continue reading. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. By using ba.com you agree to the use of cookies. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Please note that this form isnot intended to ask staff travel related questions. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Lorem ipsum dolor sit, amet consectetur adipisicing elit. If not, please call us. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Earning British Airways Avios. The action you just performed triggered the security solution. The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. You can also visit the offices located in different parts of our country. The kiosk will tell you what to do next, so please read the screen carefully. AB2CD3. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. One laptop bag OR one briefcase OR one handbag. This point is immediately before Security. Please ensure that your attire is appropriate for the cabin of eligibility. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. If you do not have the authorization, you will not be able to travel on BA to the USA. You'll need your staff number/user ID and a BSAFE password to log into this system. All other airports: If there is a desk signposted for standby travel, go to that desk. Address: www.rsaba.com, Solo Club Amenity bags will not be given to staff who travel in premium cabins. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. 11. : To change a booking/action a refund please fax us where a colleague will be happy to help. Through check-in Through check-in is not available to standby passengers. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Heathrow. (BA Heritage Centre / Museum, at Waterside) To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. All airports with self-service check-in kiosks. Now, we're looking to build on this spirit and passion to make tomorrow . If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details Fly the World (Staff Travel). Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. No special service requirement is permitted when travelling on standby travel. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services IT Department. You must check the screen in the office for further information. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Daily, 7am - 11pm: Eastern Standard Time (EST). If you are sure your e-ticket is correct, and are still having problems, please advise your staff travel office. Please have your booking reference ready when you call. If you need further details about refunds, please click here. Request duplicate receipts, proof of travel and other insurance documents Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Excesses may apply. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Lorem ipsum dolor sit amet consectetur adipisicing elit. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. It is not possible to pre-book special meals for rebate passengers. Please visit our Help centre for more support if you have a question about your booking or flight. Please note this number is only available when calling within the UK. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. Write to us. No credit card required. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Had a great experience and want to thank someone for it? Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket. Search over 700 a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. Does my passport need to be valid for a certain length of time after my trip? As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Looking for a particular British Airways employee's phone or email? Email: contactba.ghana@britishairways.com. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. AB2CD3. There are plenty of ways to earn British Airways Avios. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . Your booking reference consists of a combination of 6 letters and numbers e.g. This site is protected by reCAPTCHA and the Google. This button does not work with screen readers. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. 2 . For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Screen Reader users press Enter to select a Filter by product. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Sean first joined British Airways in 1998, where he began his career as a financial analyst. The majority of our calls are managed by British contact centres. Your booking reference consists of a combination of 6 letters and numbers e.g. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Use of a safety seat for an infant is not permitted on board for rebate passengers. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Your IP: If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Have you already booked? Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. By using ba.com you agree to the use of cookies. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Refund requests may be subject to a servicing fee. This is a public forum and we don't recommend that. You can also get in touch with us on Twitter @British_Airways. Report a missing or damaged bag or contents. million verified professionals across 35 million companies. Refreshed every minute. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. BA IT Support Centre Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. How can I correct a mistake with one of the names in my booking? If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. When do my Avios expire? 2011 BA Clubs Regus 450 Bath Road, Longford. This information has been found through the company's General Terms & Conditions documentation or. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). Please note that BA will not accept coupons for different airport pairs. Use this form to log in to your account or to create an account for the British Airways executive club. Click on thefollowing link to go to the ESS websitehttp://my.baplc.com. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. A free inside look at company reviews and salaries posted anonymously by employees. Collecting your car Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. At British Airways weve always taken data protection very seriously. This will give you your flight status. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Smart national dress or company uniform is acceptable in all cabins. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Tel: 0208 513 2525 (9-12.30, Mon-Fri) They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. Tel: 020 8562 5777 Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! 159.65.154.158 Seat allocation will depend on how you present yourself. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. How do I check the entry requirements for my destination? Click to reveal Contact the airport you were in or flying to when you lost your property. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. Please refer to the FAQ on my.baplc.com for further information. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. Were keen to get to the bottom of your issues whatever they might be. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Their contact details are at the end of our. Please visit our Help centre for more support if you have a question about your booking or flight. Heathrow. The majority of our calls are managed by British contact centres. Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. 2011 BA Clubs Regus 450 Bath Road, Longford. Is there a step-by-step guide I can follow? You can email the site owner to let them know you were blocked. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Clear All. If you have any problems using the site, please check that your e-ticket has been correctly issued. Making staff travel easy and stress-free, like it should be! Looking for a particular British Airways employee's phone or email? If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Please have your booking reference ready when you call. For the most relevant contact details, log in to your Executive Club account. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 Published Oct 14, 2021. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Website: www.ba.com/heritage The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. You may also receive a text message if you have registered your mobile/cell number. AB2CD3. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Greater London UB7 0EB |. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. There will be no staff travel office in Terminal 3. Eliminating the need for you to check your booking details and request booking services . Welcome to our official Facebook page. {{ userNotificationState.getAlertCount('bell') }}. Updated 22/09/2020 10.07 AM (BST). 19,209 talking about this. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad.