There was a tractor-trailer crash involving a CPC truck that spilled mail across the 401. i also have always uploaded tracking and shipped on time (that is all i can do). get all your infos together prior to calling. would ship directly. B Has anyone else seen the article about this? Hi Milly, I am also in regional NSW with a 5 day handling time. If you don't meet our minimum performance standards, we may put limits on your selling activity until your performance improves. never received an email from a buyer saying where is my package? 5 transactions dispatched late. Many thanks in advance. These claims, Ensuring items are delivered with solid inventory management practices. When customers visit eBays site, the likelihood of them buying your product depends on your: Both factors are heavily shaped by seller account metrics. Tracking uploaded on time and validated (applies to eBay Top Rated Sellers only) Maximum percentage of transactions with defects, Maximum number of unique buyers affected before seller status is affected, Cases closed without seller resolution Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Find many great new & used options and get the best deals for Late 1950's Jaeger LeCoultre Atmos 526-5 Clock- Working! what does that mean. I am just wondering if I am the only one having issues with this ridiculous measurement. eBay sends buyers an email to encourage them to leave reviews once theyve made a purchase. Tracking stopped shortly after shipment. I am at a loss as to what to do. The length of time we look at in each evaluation depends on how many recent transactions you've had. In this update, they mention that late shipment rates are showing a significant decrease. The Top Rated Plus benefits don't apply to: Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a "case.". Help for buyers and sellers. Buyers are especially convinced by product reviews and seller ratings when they encounter a high quantity of positive feedback. What can I do to resolve this issue - any ideas? apply to Parcel Select Ground as well? Tracking does not give a reason why it was not delivered. eBay is taking action to protect sellers for shipments to and from British Columbia. Should I Add a Sig. Are you paying to publish listings that arent generating any revenue? We always want to ensure buyers have a great experience on eBay. Buyer in Sept who is also a seller bought a CD from me. 17-05-2018 This policy adds to your cost as a seller, but comes with the major return of incentivizing purchases. You'll find stars next to the four different areas, with 1 star being the lowest rating and 5 stars being the highest. Find the Set same business day handling times option and click Edit. Late shipment rate: Less than 5% for Top Rated Sellers and less than 10% for all sellers Cases closed without seller resolution: maximum of .3% or 2 occurrences (over past 300 months for 400+ transactions, over past 12 months for <400 transactions) Take a look at your Seller Dashboard - opens in new window or tab to check your current and projected level. You may want to consider reviewing your sales and traffic rates if your sales conversion rate is falling below the 2-3% average. Ebays estimated delivery dates are totally out of wack with reality. Live At Caesars Palace. Go to the Account tab of My eBay and find Shipping preferences in the Selling section. Your numbers are much better than mine. me that it's a freight cargo company On December 2 I ordered an extremely large item on eBay that cost $310. A defect is added to your account if: To avoid letting down buyers and receiving a defect due to an item being out of stock: If we're asked to step in and help with an eBay Money Back Guarantee case, you can resolve the issue with the buyer by issuing a refund or accepting a return so the request isn't concluded as the seller's fault. I ship out the CD and it turns out he works in Kazakhstan in the US embassy and the mail was being forwarded to him. The consequences of falling Below Standard can include: Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months. Describing your products accurately. but i still would be in the "above standard" status (so i hope). Sellers should always be realistic with their shipping and handling times. Use advertising. Tip Keep in mind that buyers still see your feedback rating and all 4 detailed seller ratings. I have two late shipments and they are also due to "late delivery" but no one complained and I got good feedback from the buyer. Use of this site is subject to express terms of use. Press question mark to learn the rest of the keyboard shortcuts. Find many great new & used options and get the best deals for 3000+/-Baseball Cards - Mixed Brands - Early 90s other Years Mixed In. Any others? 10:13 AM. It is probably the same..I am from the prairies too. Ensure that your products are in-stock and ready to ship by using inventory management software, like, Set a daily reminder to upload tracking information if you frequently let the task slip. 12:06 PM, Hi there, can someone explain the LATE SHIPMENT RATE details please? If they haven't accounted for a situation where the package does not have a final delivery confirmation scan then this a huge glaring omission. One is the faulty measurement. . . an ebay depot, and ebay ships to the buyer. The information i have submitted is: Root Cause: I have failed to meet Amazons standards specifically referring to my late shipment rate. I'm confused by this becaues I always ship before that date that Ebay tells me that I have to ship. Above Standard 08:16 PM. This section indicates the average seller rating from the past 30 days, as well as the amount of positive, neutral, and negative feedback. Does that Step 2: From the drop down menu, select "account settings.". Seller Center has answers you can trust for all your selling questions. Now ebay has imposed a scheme. i have shipped thousands of packages in the last 12 months (all my selling venues). To change your lookback period for performance requirements from 12 months to 3 months, you need at least 400 transactions in the last 90 days. See what other sellers are charging to ship similar items, Consider building the price of shipping into the item's price, so you can offer free shipping, Make sure you're allowing for packaging when checking the item's size and weight, Decide whether you're going to shipinternationally, or just within the US, Think about whether you want to set a fixed shipping charge for all buyers, or use. . To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. A decent percentage of packages sent with tracking/delivery confirmation under the post expres program (tracked packet and usps edelcon) will not receive a final scan as cariers will miss scans and there are still areas of participating countries where scanners have not been deployed with all carriers. I need some guidance here. Dave, on Transactions with one or more of the defects listed below are subject to transaction defect rates. On the 20th of each month, we take a look at your recent transactions to work out your cases closed without seller resolution, transaction defect rate and late shipment rate, as well as your service metrics and peer benchmark. I checked the Australian postal service and it is 4 working days to get it from Melbourne to this small town. Cubic, which I will not otherwise have access to because I do not have Mine shows I have two, but then when you go further into the account info and run the graphs, it shows that neither of the items they marked late uploading tracking were actually late and did receive scans within the correct time. For additional insight into a seller's performance, buyers can also view your detailed seller ratings. The answer is absolutely. A late shipment rate below 4% will aid your chances of winning a share of the Buy Box. The listings value is another factor thats affected by data the items price competitiveness metrics. Cheers, Dave, on Late delivery rate standard for all sellers (in the last 3 or 12 months): Maximum 9% of transactions dispatched late. Find out more about our Seller performance standards. Average product and seller ratings should be checked regularly to ensure that feedback is encouraging purchases from old and new buyers. Merchants who want to encourage positive feedback should monitor their seller performance metrics. Just sold an item to a If your level is Below Standard, you'll find information on how you can improve. Let us know how it works out for you. eBay released an update to all sellers regarding the eBay late delivery and seller protections during COVID-19. eBay no longer displays a PowerSeller logo next to a seller's user name for buyers to see. If there's no tracking available, we'll check with your buyer. Remove Late Shipping Defects on Ebay Without Calling Customer Service: Save Top Rated Seller Status:Do you have late shipping defects on you Ebay account put. Thanks, I sold 272 CD's during that time period but I would say that only a small percentage 30 - 40% leave feedback. The percentage of orders that buyers received by the estimated delivery date. Transaction defect rate which is less or equal to 0.5% with 3 or less defects from individual shoppers; Cases closed without seller resolution which is less or equal to 0.3% and 2 or less cases with an individual shopper; Having a late shipment rate which is less or equal to 3% with 5 or less late shipments I'm not worried about the loss.just the extra 27 defects. Well also identify healthy benchmarks for this data. 17-05-2018 Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I had that happen on three packages last week. You can have a maximum of 0.3% of eBay Money Back Guarantee closed cases without seller resolution over the most recent evaluation period. Basically they roll back to the last business day, not forward to the next. Sellers who consistently monitor their data are always ready to improve their engagement and acquisition efforts by adjusting their strategies to meet benchmarks. Ship items on time, within your specified handling time, Manage inventory and keep items well stocked, Charge reasonable shipping and handling costs, Specify shipping costs and handling time in the listing. in my situation what i am at riskof losing is my. Respond to all buyer messages promptly and resolve issues as they arise. I looked on the help centre but tells very little. He listed it for sale and then a couple of days later stated it was late shipment for me. Sellers wouldn't be so stressed by an unfair system. The transaction consisted of 28 items so I got 28 defects which took me up to 2.4% defect rate. I learned today there's no discount for media mail. Your transaction defect rate is an important metric to determine your seller level assignment and how well you handle your customers. eBay takes action to close an eBay Money Back Guarantee case or appeal request in favor of the seller. pops up) and no shipping price is showing in the listing. However, we may take action at any time if we have urgent concerns about your account; for example, if we've detected fraud or if your selling practices pose a threat to the buyer experience. 8. Shipping label printed here for the same amount of shipping paid by the message below. If you're late more than 3% of the time you can't be a top rated seller, but other than that I don't think it affects that much, maybe search results. so would take another 5 packages for me to get in trouble. Free shipping for many products! Michael Ugino is the co-founder of Sellbrite. I recently received a message from Ebay about IOSS numbers. Offer free shipping. accidentally got two UPS shipping labels for the same package. I live in the US and buy from Britain. What ticks me off is that I just lost my top rated global seller status today for 1 transaction that did not get delivered. Cases that are closed without resolution, Improving your inventory management practices. Seems kinda ridiculous that sellers are being punished for the screw-up of a Third Party. Merchants can find this data in several eBay account areas: Well explain where to find these sections of eBay seller accounts to see these metrics. Only your transactions with US buyers count toward your seller performance rating on eBay.com. Create an account to follow your favorite communities and start taking part in conversations. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 1.0% (10 of 1,000 transactions) There are no minimum requirements for late shipment rate. I have tracking to prove it and I already gave the buyer a refund. eBay merchants with this data-based knowledge are equipped to encourage returning and new buyers to purchase their specialized products. The buyer confirms the item was delivered after the estimated delivery date, Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions with US buyers from the last 3 calendar months. Transaction defect rate. The content you are looking for has been archived. hope some that knows the rules better than mecome around and help you. A dialog will open as you type your search terms. If your shipment had the initial scan within your stated handling time then they should be removing those defects. I keep getting dinged for small items I sell that can go USPS First Class due to "Tracking idicates late delivery". A strong shipping strategy is key for a successful holiday. For information on what steps you can take to improve, see our Seller performance standards policy. 08:40 AM. Learn more about our global seller performance standards. Including frequently-searched keywords in your listing descriptions and titles will increase your chances of your item appearing in search results. Sellers who want to use data to grow their eBay business need to know where to find these metrics in the marketplaces reporting features. For guidelines on meeting buyers' expectations, see our selling practices policy. Holiday shipping is now in full swing, check out these helpful shipping tips! Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Merchants should also check their sales rates under the Sales section of the Performance tab to see if its decreased and if so, by how much. Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time, are on time and validated. It is just another underhanded way Ebay shafts their sellers. What reason does tracking show that it was not delivered? Remember? Saying an eBay user can get suspended for violating eBay's policies is pretty broad, so here are the four most common reasons users get their accounts suspended. 99 FREE delivery Mon, Oct 31 Or fastest delivery Thu, Oct 27. So for instance on a $4 shipping charge, eBay's fee might be $0.40. If eBay insists on this type of rating system for handling/transit time, they could just provide generous realistic estimates and solve the problem from both ends (buyer and seller).