msc customer service email address

The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board. MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. Phone: 757-341-4611. 6750 North Andrews Avenue, Suite 100 All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. Embarkation begins at the Check-In time shown on the cruise ticket. Opening hours In all cases, passenger details will be handled with absolute discretion, in accordance with our privacy policy. Search by country Africa (11) Americas (35) Asia & Oceania (19) Europe (27) Contact by topic . On these ships it is possible to book your preferred seating. We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. *Note: Please check your cruise ticket for more accurate detail. You will only pay the difference between the full costs packages (to preserve the 20% discount advantage). MSC delivers a professional, efficient service, tailored to the specific needs of your business. The most serious offences can lead to criminal prosecution and disqualification from engaging in any conduct that may be conducive to a biosecurity. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST, 6750 N. Andrews Avenue What will the temperature be like on board? 193, Kifisias Avenue & 24, Iereos Dousi Str, Marousi, Email: bluesun1954@gmail.com; info@bluesun.gr, 22, Filellinon Str. 15 Noiembrie, 1 Wschowska 9, MSC Cruzeiros Portugal What if my luggage or other personal effects are lost? In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. New Zealand: 0508 4278 473. If you have any question about our health coverage, you may contact us at. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. Your browser may be out of date or not compatible with our new site and may not be secure. MSC International. The following debit cards are accepted: Maestro, Visa Debit, Visa Electron, MasterCard debit Any amount debited to your card and not spent during your cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. All MSC cruise ships have a well-equipped Medical Centre, supervised by a ships doctor and other medical personnel. Juriieva 19 (Rotonda centar III. How can I activate the devices once on board? On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seatings for the evening shows. Phone/ Fax: +40 (268) 471 057, Ship Travel International (MSC Partners), Nagyszombat U.1 No credit card required. Posted January 6, 2017. Two pieces of luggage per person is the accepted limit*. Parking can be purchased through MSC Cruises in most ports of embarkation. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. 3-5, Et 1 District 2, 021121, Bucharest Romania, Perfect Tour Apply to Customer Support Representative, Customer Care Specialist, Customer Service Representative and more! Mr. Vago studied Economics in the UK, at St Catharine's College, University of Cambridge. Toll Free: 877-JOBS-MSC (562-7672) All ships have duty free and tax free shops, hair and beauty salons and photographic services. Is it possible to upgrade from the Browse package to the Browse & Stream one? Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Does somebody have a valid email address for customer service? MSC Voyagers Club is the Loyalty Programme for MSC guests. Contact us. Please leave labelled luggage outside the cabin door the night before disembarking. Do you know that your browser is out of date? For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Fax: +371 67331674, MSC Cruises the Netherlands B.V. The following information is required: name, last name and date of birth. H-1056 Budapest- Hungary MSC House, Opp. All MSC cruise ships have a well-equipped Medical Centre, supervised by a ships doctor and other medical personnel. LauraS MSC Industrial Supply is a distributor of industrial tools and MRO supplies with 90,000 products online ready for same day shipment, real time pricing, and inventory availability. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. In cash 3, TUT Travel&Tourism-16 Rue Tanta (Derriere Hotel Balima), Kyrgyzstan, Tadjikistan, Turkmenistan, Uzbekistan. Mediterranean Shipping Company US callers: 888-LINK456 - International callers: +1 212 8271672 - Email: support@msclink.com Minors onboard must be supervised by a parent or a legal guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or legal guardian is present. Get you new passport, passport renewal, child passport, or lost passport at our new Broward County location now. MSC's cargo handling facilities are strategically located to ensure the efficient and timely loading of goods for export and import. You can upgrade to a Browse package with additional devices or to the Browse & Stream package. Worldwide MSC International. Help for admins of small businesses. It is therefore best to avoid these periods if possible. H-1061 Budapest - Hungary MSC Modern Slavery Transparency Statements. 2023 MSC Cruises S.A. All rights reserved. Loan Department. Is it possible to leave children on board while parents disembark for an excursion? Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility? Your browser may be out of date or not compatible with our new site and may not be secure. Menu. We will contact you via email, SMS or WhatsApp to let you know our latest offers and cruise products that we think might be of interest to you. You can check your case status, see our case processing times , change your address and more right on our website. Click here for more info . Find information on procedures and formalities. Yes, all packages have no data limits. Two additional larger Seaside EVO ships, representing a further enhancement of the prototype, will have a . Belgium (Flemish) United Kingdom. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets)avoiding to connect when using the hairdryer. Tel: +94 11 2564584 In the event of loss or damage to luggage or personal effects, a representative of MSC Cruises should be immediately notified. Your browser may be out of date or not compatible with our new site and may not be secure. The entertainment staff will do their utmost to make every cruise enjoyable. H-1051 Budapest,Hungary Bulgaria, Burgas 8000 - 39 Lyuben Karavelov Str. :1-562-9019400; Fax No. How many pieces of luggage can I take on board? The following activities are regularly scheduled across the fleet: Keep vegetation near facilities mowed, as these areas can harbor insects and rodents. Piraeus Varna Service (BSM) Port Said - Ashdod Shuttle (PAS) Spain East Med (SEM) Spain Turkey Express (STX) Spain Turkey Express 2 (ST2) Turkey Levant Service (TLS) Turkey Levant Service 2 (TL2) Turkey Poti Service (TPS) Turkey Poti Service 2 (TP2) Turkiye Black Sea Express (TBX) Turkiye Egypt Express Sevice (TEX) Turkiye Varna Service (TBS) Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. Yes, provided that the miniclub staff is notified one day prior to the excursion. A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. Is it necessary to make reservations for the theatre? Babies in nappies are not allowed in the water and children under 16 must be accompanied by an adult. Thank you for visiting our site and we look forward to seeing you on board soon! Get help paying your bill. All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. Skip to content. Your health and safety will always be our utmost priority. For a better experience and to continue your booking with MSC, please update your browser by downloading the latest version below. Thurs 09:30am -17:00pm Addressing a question. They keep saying a future cruise credit would processed in a couple of days every time I call in. If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Best customer service call we've had with MSC. After this deadline, we may be unable to provide the level of assistance required. Portal para clientes MSC Mxico. Your account. Any amount deposited in cash and not spent during the cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. 159, Business Garden - Cladirea B, Etajul 8, Sector 6 Bucuresti - Romania They shall be confiscated and can be taken off the ship to be used while in port. Please check availability when booking. Primary Contact Massimo Bergamaschi Vice President, Contact Center Operations 6750 N . Manual VGM Submission Fee (applies to email and fax): $25 per container. Welcome to MSC, this site is screen reader friendly. Customer Service Import: Kimberly Giuliano (1) 925 786-1969: . Please rotate your device to enjoy a better experience. Join before the cruise and earn 100 bonus points! Our reservations staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Properly store and cover the pallets, dunnage, crates etc. thanna, October 30, 2018 in MSC Cruises. Please enter valid partnumber and quantity. You should make sure that your debit/prepaid card is enabled for use abroad. The details of the embarkation process change from ship to ship. Among the shops on board, youll find a Chicco corner with a selection of great products for babies and toddlers, including nappies. If youre celebrating your childs birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. Activities are also scheduled during port days, including but not limited to: professional dance classes; fitness classes; games, and so on. VGM Mis-declaration Fee: $300 per misdeclaration, per container. H -1037 Budapest - Hungary What is the deadline for notifying MSC Cruises of my special needs? Home; Forms; Contact us; Request For Proposal Form Contact us. Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? Mr. Vago began his career in the family business, Franco Vago SpA, one of Italy's leading transport companies. Fort Lauderdale, Florida FL 33309 USA, MSC Cruceros S. A. Emails can easily go unanswered for ages. Croatia PLS CUSTOMIZE Telephone number +511 213 0200 Opening hours Monday - Friday 08:30 - 17:30 Saturday 09:00 - 13:00 5 Roundwood Avenue Luggage will be delivered directly to your cabin shortly after embarkation. With the Browse & Stream package it is possible to use video calls, stream music and videos. To discover all the privileges please clickhere. Phone: +361 430 1778, Hattyhz, Budapest, Hatty, u. Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. Please rotate your device to enjoy a better experience, Modern Slavery Act Transparency Statement. What documents are required to go on a cruise? Dimitrie Bolintineanu nr. Cuba, Iran, Myanmar, Sudan), Certain weapons, e.g. Get assistance before or after your cruise and read FAQ for more information. 14, H-1015, Nador utca 21. Fort Lauderdale, FL 33309. For more detailed information on your cruise ship embarkation process please Click Here. MSC Cruceros 2. Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency. Who will handle my special needs request and how will it be treated? 2132 NG Hoofddorp, Biuro Podrozy Niebieska Mila ul. No, although food and drink may be bought on board. When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Guests are kindly requested not to occupy deckchairs and sunbeds with personal items during long absences. The peak use periods for internet use on board tend to be first thing in the morning or when large numbers of guests return from shore excursions. People I have dealt with in the past on a complaint was their customer service manager Rachel Green. Phone: +36 1 209 2110/105, Cruiselines Agency Ltd (MSC Partners) MSC Cruises Ltd Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. MSC Modern Slavery Transparency Statements. all Cuban-made articles or merchandise from Iran, Myanmar or Sudan, Narcotics and some medication containing prohibited substances, Absinthe (or other alcohols containing Artemisia absinthium), Endangered species that have not been outlined by CITES. Opening Hours. Operating from four regional offices in Ipswich, London, Liverpool and Glasgow, supported by our national team across the UK, we're committed to delivering customer excellence and finding the best solution for your cargo. In the context of the U.S. Customs Trade Partnership Against Terrorism (CTPAT) program and in line with guidance from many government agencies Agricultural Security Minimum Security Criteria, the U.S. Customs and Border Protection (CBP) Customs Trade Partnership Against Terrorism (CTPAT) Maritime Security Unit (MSU), along with representatives of U.S. Department of Agriculture (USDA), Animal and Plant Health Inspection Service (APHIS), Australian Department of Agriculture and Canadian Food Inspection Agency (CFI) and various other governments and/or international entities such as theWorld Trade Organization (WTO), and according with the International Plant Protection Convention (IPPC), it has become increasingly important to focus on the prevention of pest contamination of containerized cargo and wood products (WPM Wood Packing Material) in order to mitigate risks such as bio-security and hazards along the supply chain. Best Practices & Recommendations:The mitigation techniques listed below are best practices in protecting against contaminants, however, they do not fully guarantee that shipments, containers and cargo will remain free from contaminants. Login Hi, {0} Sign out. I have already cruised with MSC in the past I have booked and I will cruise with MSC. To ensure family activities run in a safe environment, some onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation. What makes MSC stand out in our industry is our team of over 650 people. Lou Karcanes (1) 609 254-5981 Management Team Contact Information Scope Contact Name Email Phone Number; Customer Service- Export: Wilson Baker: wilson.baker@oocl.com . Customer Service Phone: +1 (800) 666-9333. 1-877-665-4655 Hours of Operation Mon-Fri: 9:00 am - 9:00 pm EST Sat-Sun: 9:00 am - 6:00 pm EST MSC Cruises USA 6750 N. Andrews Avenue Suite 100 Fort Lauderdale, FL 33309 MSC Cruises Cares Our superior quality products and knowledgeable customer service associates have helped make MSC one of the nation's premier distributors of industrial supplies. It was a while back, don't know if she is still there. Yes, Babys and Infants aged 2 and younger will be carried free of charge. Purchase Internet packages. Awards for MSC USA Specialty Crop Trade Council Carrier of the Year 2021 WestRock 'Carrier of the Year' 2020/2021 MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests luggage or personal effects. Children between the ages of 3 to 13 years have a discount up to 30% vs adult price. In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Members with an upcoming confirmed booking with MSC will receive 100 bonus points if they update or confirm their contact details (email, phone, mobile, address) up to 72 hours before sailing. Garmischerstrae 7 During these periods, congestion can make internet access slower, just as it would on land. Localiza tu embarque rpidamente. Contact. We're here to help you in any way we can. There are ad-hoc programmes designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. Today, the company stands for 1,350 employees, 9 offices, 21 ports, 31 terminals, 49 weekly services and 89 inland ramps. Your browser is not compatible with our new website and may not be secure. Posted February 3, 2019. mscdirect@msccruises.co.uk (this is for both UK and Ireland). Spain. For cruises in the Caribbean, South America and South Africa, as well as MSC Grand Voyages going to Europe and to Australia, the onboard currency is the US Dollar ($).The onboard currency for MSC Virtuosa summer season cruises through October 2023 will be the British Pound (). Please note that the luggage embarkation and disembarkation process can vary between ports. Link:https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx, If you have a current booking number you can correspond through:MSCExistingReservations@msccruisesusa.com. Yes, you can purchase the photos youve made while on board with our professional photographers on our dedicatedMy MSC Photoswebsite. Account summary. SOLAS VGM Customer Service: 1 800 222 3367, It is illegal to bring the following items into or out of the USA. UB11 1AF. If you would like any assistance, just give us a call! For more information visit our Health & Safety page. Specialty Crop Trade Council Carrier of the Year 2021, TopOcean Outstanding business partner 2020, Carrier of the Year 2018-2019 Bobs Discount, AIT Worldwide Logistics Diamond Ocean Carrier of the Year 2020, Absinthe (if not compliant with specific regulations), Ceramic tableware the lead content in the glaze of which exceeds a certain limit, Jadeites or rubies (whether contained in jewellery or not) mined in Myanmar, Gold coins if originating in specific countries (e.g. By MSC has been helping customers to ship cargo to and from the USA since 1971. 2023 MSC Cruises S.A. All rights reserved. Ibirapuera 2332 - 6th floor - tower #2 Could MSC Cruises refuse my booking or deny me boarding? According to the ISF Rule, the ISF filing must be done at the lowest House Bill of Lading number level, but referencing the MSC bill lading number(s) as Carrier. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. Contact details. In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Looking for our contact us page? Sweep, vacuum, wash the containers and trailers prior to stuffing / loading. We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea. No: 25/6 Kat: 3 . We're here to help you in any way we can. Hamilton Travel Co. Ltd. (MSC Partners) 4 St. Publius Street Floriana FRN 1443- Malta Phone: +356-21-241292/249543 Fax: +356-21-226430/223598 Is there special pricing for children on shore excursions? Thank you for visiting our site and we look forward to seeing you on board soon! All children on board our ships can enjoy delicious, nutritious dishes and varied, fun main courses. New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitizer provided upon entry. First Name * Last Name * Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. 04028-003 SAO PAULO - SP -Brazil. 55, El Sultan Street If possible, they should be carried in hand luggage. Have a question, comment, or need assistance? 2019. Swimming caps are optional, but flip-flops should be worn around the pool (and can be purchased in the shops on board). Is it possible to change devices once activated? Yes, provided that they are fully independent. Phone: + 30 210 3232 501 HR 20 000 Dubrovnik You can manage your childs onboard account at Reception - Guest Services. Phone:+40 0239689800 The email will only be monitored for VGM declarations; Policy questions should be directed to the toll free number: 1 800 222 3367, Deadlines for sending your VGM instructions. Executive Contacts. Europe: EC Regulation 1889/2005 states that: Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation. What medical services are available on board? Member Service Center. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx, MSCExistingReservations@msccruisesusa.com, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Pernavas iela 19-205, Australia: 1300 028 502 Mediterranean Shipping - MSC / Chicago, IL (Company Profile) Is your company listed as providing intermodal services? 1-844-284-9439; 6750 N . Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website: Please note that personal cheques are not accepted. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more. Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment fun and enjoyable experience. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. kat) In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land. Box 3727 Spokane, WA 99220-3727 Connect on social media. All our restaurants and 24-hour Cabin Service are ready and happy to help, ensuring you can feed your baby swiftly on demand, for their and your own comfort. Performances are repeated twice per evening, which means there is room for everyone. And what kind of kids activities will be available? Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. Export. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth. 13, District 1 What kind of on board entertainment is available for the younger guests? Support is available by phone, email or the contact form, Monday through Friday 0700-2000 EST (closed on federal holidays). Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. Fax:+40 0239692158, Click here (Sweden website, Norway website, Denmark website) for more details, MSC CRUCEROS, S.A.U. EDI (viaINTTRA; GT NEXUS; Cargo Smart), Manually (viaINTTRA; GT NEXUS; Cargo Smart), Fax: 908-605-2619; e-Mail: us038-vgmusa@msc.com. PO Box: 670 Alexandria - Egypt, MSC Israel Ltd Work at MSC Other enquiries Back to Top COUNTRY-LOCATION / LOCAL OFFICE Office details Doing business together Solutions Local information E-Business Sustainability myMSC Get to know us Newsroom Careers Contact us Headquarters: +41 227038888 info@msc.com Chemin Rieu 12, 1208 Switzerland 4 - A global concern, and a matter of shared responsibility,by highlighting the importance of the role through collaboration and partnership with authorities with the goal of awareness, to prevent and to maximize the communication and preventive actions by each stakeholder. Started June 21, 2021, By Phone +18003104060 Booking Desk - West Coast. The following items are mandatory and must be on allVGM instructions: VGM + weight measurement unit (lbs. Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. They shall be confiscated and can be taken off the ship to be used while in port. To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception Guest Service). Digital signature of the authorized signatory in all CAPITAL LETTERS. Mediterranean Shipping Company - Global Container Shipping Company | MSC LV1010 Riga, Latvia You will have 24hrs access. 2023 MSC Cruises S.A. All rights reserved. Thank you for visiting our site and we look forward to seeing you on board soon! 0203 426 3010 Mon - Fri 9.00 - 19.00 | Sat 9.00 - 17.30 Call me Back Home Forms Success Contact us success CONTACT US CONFIRMATION Thank you for getting in touch. Sydney NSW 2000- Australia. If you choose not to set a spending limit you authorize all purchases made by your child onboard. The temperature in your cabin can be easily regulated using the thermostat. Consumer Services Communications, Media & Entertainment Education Hi-Tech Publishing Professional Services Retail & Consumer Packaged Goods Travel and Hospitality Transportation and Logistics Services Services Digital Experience (CX & DX) Data and Insights AI and Automation Digital Front Door Unified Cloud Data Platform (UCDP) All MSC Yacht Club guests (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalized delivery of purchased items to their suite. #4. Ensure conveyance is clean before loading / stuffing. Switzerland. What do you need to know about MSC Cruises policy for travel to regions that have been declared affected by the Zika virus? The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. You can either search by topic or look for a specific question. How can I pay onboard if i didnt collect my cruise card yet? 3 - The industry can be directly affected in respect to delays for cargo release (quarantine), demurrage charges due to cargo holds, extra handlings and drayage and/or cross stuffing when necessary, cleaning / fumigation process,possible re-export charges and/or cancelling future deliveries, loss of business. East, Suite 101A Mississauga, ON L4W 4X7 Canada media Enter your personal and identification information where requested, then click Save and Confirm. Don't have an account? MSC accepts the Terminal Weighing Approach to derive a compliant VGM for loading. 31339 Haifa - Israel It is MSC Cruises way of rewarding its most loyal customers. Kosher meals(pre-packaged breakfast, lunch and dinner)may be available on board for an additional charge starting from 25 pp/day. 34662 skdar, stanbul In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period.