canon imageclass mf743cdw factory reset

BY AGREEING TERMS AND CONDITIONS YOU SHALL BE DEEMED TO HAVE ACKNOWLEDGED THAT YOU HAVE READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. The received data exceeds the maximum receivable size. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). Easily print from and scan to your Dropbox, Google Drive accounts right from your smartphone or tablet with the Canon PRINT Business app. Limit of ten of any one item per order, subject to availability. Need help with your product? This is the only way to hard reset this printer when you forgot the manager id and pin. To access (the now enabled) Remote UI Service Mode: 1. The Canon Online Store will accept, for return or exchange, defective or unopened merchandise purchased at the Canon Online Store, subject to the exceptions and timeframe for returns listed below: All merchandise returned to the Canon Online Store must be in the original packaging with all original items (such as manuals, cables, etc.) Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself. Step 3: Release the Stop button. (29.0 kg) Boxed Weight: Approx. In 1995, the Explorers of Light program was created to celebrate and highlight the work of outstanding professional photographers. If sending a fax, reduce the resolution to scan the original. The received data is not supported (incorrect BASE64 or uuencode information). ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. If the System Manager ID has already been set If the login screen appears, enter the correct ID and PIN. How do I perform a hardware reset for a MF743CDW? Set the user name and password correctly. YOUR CONTINUED PARTICIPATION AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. Canon Color imageCLASS MF743Cdw printer is a really good hardware product. Enter numbers for each item, and select . Just click an icon below to view the download page: The store will not work correctly in the case when cookies are disabled. 11:34 AM I always update the drivers, hoping the issue has . 20.5 W Sleep Mode: Approx. 11:44 AM, YeahIf they answered their phones that would work. Designed for small and medium-size businesses, the Canon Color imageCLASS MF743Cdw offers feature-rich capabilities with high-quality imaging and minimal maintenance. If you are one of them, clear Recents on Snapchat with this guide. 8.5" x 14") Stack Bypass: Letter, Legal, Statement, Executive Envelope: COM10, Monarch, C5, DL Custom (Min. In the event that any provision of this Agreement is declared or found to be illegal by any court or tribunal of competent jurisdiction, such provision shall be null and void with respect to the jurisdiction of that court or tribunal and all the remaining provisions of this Agreement shall remain in full force and effect. If an error occurs such as when printing is not successful or when you cannot send or receive a fax or scanned original, the corresponding error code is displayed in a report or in the job log screen as a three-digit number. Clear the [Set the number of destinations that can be specified at once to 2000] check box in the fax driver. A 5" color touchscreen delivers an intuitive user experience and can be customized by a device administrator to simplify many daily tasks. When you cancel a job, this error code is displayed, but this is not abnormal. 03/02/2023: New Firmware Updates Are Available: Canon U.S.A Inc. All Rights Reserved. Troubleshoot and learn to use your product with video tutorials. Please contact me if anything is amiss at Roel D.OT VandePaar A.T gmail.com. Offer valid only on consumer camera and lens products available for sale through the Canon online store only. To send a fax from a computer, you need to set to . THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY. Check the TLS encrypted communication settings in the POP3 server. Alternatively you can click 'Show all downloads' to view the list of all recently dowmloaded files, If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines, Select 'Downloads' from the menu and the list of recently downloaded files will open, From this list you can also install the download by clicking on the file name, To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page, The folder that contains your download will now be open, Click the small image of the magnifying glass, The folder that contains your download will now be opened, Select 'Open folder' next to your download. You will need Canon to assist with this reset. Trademarks are property of their respective owners. Check that the TLS server certificate on the POP3 server side is valid. The Confirm screen is displayed. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered. Note: The default setting for the MF746Cdw and MF745Cdw are both 7654321. On come models, the Reset button is the Stop button. Step 3: Click OK and then scroll to Reset Setting with the arrow buttons. Free Standard Shipping & Handling on Camera & Lens Products. 2.101 (Oct 1995), consisting of "commercial computer software" and "commercial computer software documentation," as such terms are used in 48 C.F.R. Set the system manager account, "System Manager ID." Offer not valid on bulk orders. This influential group of Explorers of Light creators make up the inaugural class of Canon Legends, which provides a means for Canon to recognize, honor and preserve the legacy and leadership of some of the most accomplished members. Set the SMTP/POP3/FTP server name correctly. We've detected your operating system as {{os}}. 5 Willis A King Jr 13-12 . From the list of models below, select yours. 12-23-2020 Please support me on Patreon: https://www.patreon.com/roelvandepaarWith thanks \u0026 praise to God, and with thanks to the many people who have made this project possible! Product Support Shop Now Looking for help with your order? Confirm there is paper loaded in the cassette tray. DID YOU KNOW THAT YOUR INTERNET BROWSER IS OUT OF DATE? Step 2: Click on the Stop button, and then tap the Power button for 2 seconds. Free standard shipping and handling offer is a $5.99 to $15.99 Canon online store value. Canon U.S.A., Inc. All Rights Reserved. 8.5" x 14") Stack Bypass: Letter, Legal, Statement, Executive Envelope: COM10, Monarch, C5, DL Custom (Min. . When sending an e-mail/I-Fax, an encryption algorithm that is common to the mail server is not present. Thank you for taking the time to submit your feedback. In addition to Canon enforcing any of its legal rights, you shall then promptly delete the Software. The factory default System Manager password set at the time of purchase is "7654321." You cannot log on with administrative privileges without first changing the default password. Enter the PIN once again to confirm. Learn More, Purchase this product's accessories and more. How to reset a Canon printer to factory settings? Join our community to ask questions, share knowledge, and connect with others. If this was changed, We will be happy to provide you with the steps to reset the printer. You only pay for what you need, when you need it! The factory default System Manager ID and password is 7654321 for both ID and password. Disclaimer: All information is provided \"AS IS\" without warranty of any kind. 3" x 5" to Max. Hello Edjec, If you have forgotten the admin password for the MF743Cdw, I would suggest contacting our support team at 1-800-652-2666. Ask the recipient to check the machine status. You will be responsible for installing the user replaceable items in your Product. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. A fax could not be forwarded because the specified destination was deleted from the Address Book. Manufacturer is Canon Inc./30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan. Discover great new ways to enjoy your products with exclusive articles, training and events. One method is to use the Reset button, while the other is to utilize the Setup option. The warranty in the preceding sentence applies to Toner and Drums incorporated into a new main imageCLASS/FAXPHONE/PC Copier unit, as well as to Toner and Drums purchased separately from such unit. CAUTION: If the System Manager ID has already been set, System Manager ID and PIN Factory Default Settings (MF640/MF740 Series). Check whether the destination is set correctly. Easily print from and scan to your iCloud accounts right from your smartphone or tablet with the Canon PRINT Business app. The machine may not be able to print documents with many pages. A TLS server certificate verification error has occurred during communication with the SMTP server. YOU FURTHER AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND CANON CONCERNING THE SUBJECT MATTER HEREOF WHICH SUPERSEDES ANY PROPOSALS OR PRIOR AGREEMENT, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT. Designed for small and medium-size businesses, the Canon Color imageCLASS MF745Cdw offers feature-rich capabilities with high-quality imaging and minimal maintenance. Step 2: Click on the Stop button, and then tap the Power button for 2 seconds. MF745Cdw and MF746Cdw System Manager ID: 7654321 System Manager PIN: 7654321 Enter the above values if a dialog box prompts to enter the System Manager ID and System Manager PIN. Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. 03/02/2023: New Firmware Updates Are Available: Canon U.S.A Inc. All Rights Reserved. Heres a guide on how to check hours played on PS4. Turn OFF the machine, wait for at least 10 seconds, and turn it back ON. This warranty shall not extend to consumables, such as paper, as to which there shall be no warranty or replacement. See Return Policy for complete information. NO IMPLIED WARRANTY OR CONDITION**, INCLUDING ANY IMPLIED WARRANTY OR CONDITION** OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE TONER OR DRUM AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY, CONDITION** OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE TONER OR DRUM SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED TONER OR DRUM. A document waiting to be sent or received was canceled. To obtain the shipping address of Canon U.S.A, Inc. or Canon Canada, Inc., please call the Canon U.S.A., Inc. Help Desk at 1-800-828-4040 or Canon Canada Technical Support at 1-800-OK-CANON. 1470 W Standby: Approx. Order Help, There are no copying instructions for this browser. Nor does this warranty extend to any Toner or Drum on which the original lot numbers or dating have been defaced, removed, or altered. The printer doesnt function even theres a good network setup. The Software is copyrighted and owned by Canon. Step 4: Plug the power cable back into the power source and connect the cable to the printer. 5 Click [OK]. If the problem persists, clear the [Use POP Authentication Before Sending] check box, and set the communication setting to a setting other than POP before SMTP. I forgot my userid and pin for my printer is there a way to retrieve or reset them as I am the only user. 4 Select <Sys Manager Password>, and press . 3 Select <Sys Manager Settings>, and press . You agree and acknowledge that Canon transfers neither ownership interest nor intellectual property in the Software to you under this Agreement or otherwise, and that Canon retains all right, title and interest to the Software. A defective Toner or Drum returned to Canon U.S.A., Inc., Canon Canada, Inc. or an authorized dealer (a "Dealer") of Canon U.S.A., Inc. or Canon Canada, Inc. within the thirty (30) day warranty period, and proven to be defective upon inspection, will be exchanged for a new Toner or Drum. ** In Canada. Step 3: Then your printer is reset to its factory settings. When the recipient's machine is turned OFF or the line is busy, a fax may not be sent. BOND), PRINTING FROM MOBILE AND CLOUD-BASED SERVICES, A grey bar will appear at the bottom of your browser window which will contain your download. Need help with your product? 2. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU (AND NOT CANON, CANON'S SUBSIDIARIES AND AFFILIATES, THEIR DISTRIBUTORS AND DEALERS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. No access privileges to access the shared folder/FTP server are granted. . For details, contact your Network Administrator. Contact the other party and ask them to check the settings and then resend the data. In I-Fax reception, the machine cannot receive the e-mail if its size exceeds 24 MB. An error occurred when printing from a computer. Contact the other party and ask them to resend the data in a different file format. later, The file you are trying to download is unavailable. Print speed may vary, depending on the number of copies selected as well as the settings for size, type, and orientation of paper. ET. Canon U.S.A., Inc. and Canon Canada Inc., (collectively "Canon") warrant to the original purchaser ("the Purchaser") of the Canon imageCLASS/FAXPHONE/PC Copier Toner Cartridge or Toner Bottle (the "Toner") or the imageCLASS Drum Unit (the "Drum"), when used in a compatible* Canon-brand imageCLASS/FAXPHONE/PC Copier product (the "Product"), to be free from defects in workmanship and materials under normal use and service for a period of thirty (30) days from the date of original purchase. Step 5: Choose the Reset All option and click OK. An error has been returned from the POP3 server when sending an e-mail or sending/receiving I-Fax. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY TONER OR DRUM SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. Orders will be shipped to a street address in the 50 United States or the District of Columbia only. NO WARRANTY IS GIVEN ON ANY USED PRODUCT. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. Step 4: Keep the Power button pressed down and press the Stop button 5 times. 5 Warranty program is subject to certain conditions and restrictions. Resolve the error having caused the job to be suspended, and then try printing or copying again. The incorrect folder name or password was specified when storing to the shared folder. Specify the destination fax number within 40 digits. Change the value to "1"; 4. Optimize the file to reduce the size or divide the file into sections, and then proceed to printing again. I have figured out how to get the printer into "download mode.". Some C anon printers offer a Reset button that can be used to reset printers easily. CANON, CANON'S SUBSIDIARIES AND AFFILIATES, THEIR DISTRIBUTORS AND DEALERS SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING THAT THE SOFTWARE OR USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF SUCH THIRD PARTY. If your Toner or Drum is covered by this limited warranty, a new Toner or Drum will be shipped to you without charge by Canon U.S.A., Inc., Canon Canada, Inc. or the Dealer from whom you purchased the Toner or Drum. Add the common encryption algorithm to the mail server settings. NO OTHER WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY SERVICE PROVIDER. If another sending document is queued, wait for a while until it is completed, and send again. Check that the CA certificate that signed the TLS server certificate on the POP3 server side is registered to the machine by using the Remote UI. NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Step 5: Release the Power button. CANON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. A restart process begins. Shipping charges, if any, must be prepaid. Learn More Purchase this product's accessories and more. The number of print pages has reached the upper limit specified for the department. 76.1 lb. Click Here to download this Warranty Card. You agree to comply with all applicable export control laws and regulations of the country involved, and not to export or re-export, directly or indirectly, the Software in violation of any such laws and regulations. 1470 W Standby: Approx. The Software is a "commercial item," as that term is defined at 48 C.F.R. Offer valid January 19, 2023 at 12:00 AM EST through March 31, 2023 at 11:59 PM EST. FEATURES 5" Color Touchscreen Organize your homescreen to access the features you use the most. The System Manager ID settings information is critical to the security of the machine, so make sure that only Administrators know the System Manager ID and PIN. JavaScript seems to be disabled in your browser. I can't do a initialize settings because the login and password are changed. ~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring, +RF 1.4x TC, 12-23-2020 NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE. Accordingly, this limited warranty does not cover any cartridges for the product, whether shipped with the product or purchased thereafter. And then, many articles related to these issues are released, which benefit plenty of users. Professional, effective, and innovative are always the pursuit of an editing worker. The machine cannot communicate with devices on a network immediately after the machine starts up because the waiting time for the start of the communication is set. Still need some help? Step 1: Turn off the target Canon printer by pressing the Power button. Available for select imageRUNNER ADVANCE and imageCLASS printers. There are no results for the OS Version you selected. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof. Please see the respective websites for Apple AirPrint and Mopria Print Service for compatibility and additional information. ALL SUCH PROGRAMS, FILES, DRIVERS AND OTHER MATERIALS ARE SUPPLIED "AS IS." Step 1: Turn off the target Canon printer by pressing the Power button. You shall not alter, modify, disassemble, decompile or otherwise reverse engineer the Software and you also shall not have any third party to do so. In fax reception, the machine deletes the data for page 1,000 onwards and either prints the first 999 pages or holds them in memory. Canon Laser Printer/Inkjet Printer and Small Office Multifunctional Printer measure against buffer overflow, Canon Support | Service Notice: Google Termination of Support for Google Cloud Print, Canon Support | Feature Usage Notice: To Protect Your Printers From Unauthorized Access, Regarding Vulnerability Against Buffer Overflow for Canon Laser Printer and Small Office Multifunctional Printers, Service Notice: Toner Cartridge Auto Replenishment Service (ARS) will be down for planned server maintenance, ScanGear MF v2.15.6 User Guide for Mac (pdf), Generic Fax Driver v10.55 User Guide for Windows (pdf), MF Scan Utility User Guide for Windows (pdf), Fax Driver v4.15.13 User Guide for Mac (pdf), UFR II/UFRII LT Printer Driver v10.19.13 User Guide for Mac (pdf), Generic UFR II V4 Printer Driver v2.1 User Guide for Windows (pdf), ScanGear MF v2.15.1 User Guide for Mac (pdf), Fax Driver v4.15.3 User Guide for Mac (pdf), Fax Driver v4.15.8 User Guide for Mac (pdf), UFR II/UFRII LT Printer Driver v10.19.10 User Guide for Mac (pdf), Generic Plus UFR II Printer Driver v2.7x User Guide for Windows (pdf), ScanGear MF v2.15.9 User Guide for Mac (pdf), [Generic Plus UFR II v2.7x] List of Configuration Profiles (pdf), UFR II/UFRII LT Printer Driver v10.19.7 User Guide for Mac (pdf), UFRII/UFRII LT V4 Printer Driver v7.1.2 User Guide for Windows (pdf), Generic Fax Driver v10.50 Installation Guide for Windows (pdf), UFR II/UFRII LT Printer Driver V5.70 User Guide for Linux (pdf), Generic Plus UFR II Printer Driver v2.7x Installation Guide for Windows (pdf), Generic Fax Driver v10.50 User Guide for Windows (pdf), UFR II/UFRII LT Printer Driver v10.19.1 User Guide for Mac (pdf), Fax Driver v4.15.11 User Guide for Mac (pdf), ScanGear MF v2.15.11 User Guide for Mac (pdf), Generic Fax Driver v10.55 Installation Guide for Windows (pdf), Color imageCLASS MF746Cdw/MF745Cdw/MF743Cdw/MF741Cdw/MF644Cdw/MF642Cdw/MF641Cw User's Guide (On-line Version), Color imageCLASS MF746Cdw/MF745Cdw/MF743Cdw/MF741Cdw Getting Started Guide (pdf), imageCLASS MF746Cdw/MF745Cdw/MF743Cdw/MF741Cdw/MF644Cdw/MF642Cdw/MF641Cw User Guide (pdf), Wireless Setup Instructions for Macintosh, Do Not Sell or Share My Personal Information, PAPER OUTPUT CAPACITY (LETTER, 20 LB. Step 5: Reinstall the latest version of the drivers on your computer. DID YOU KNOW THAT YOUR INTERNET BROWSER IS OUT OF DATE? 227.7202-1 through 227.72024 (June 1995), all U.S. Government End Users shall acquire the Software with only those rights set forth herein. 2 Includes consumables. Free A lot of people are curious about it. 12-23-2020 For more information, including compatibility, please visit https://www.usa.canon.com/mobile-app. Remote UI Screen 3 Click [Restart Device] in the menu on the left side of the screen. SIMS Doc Id. A document could not be sent because the memory was full. Your device is now reset. You shall not modify, remove or delete a copyright notice of Canon contained in the Software. You can update your preferences or unsubscribe at anytime. Manua. Printing using Secure Print was attempted when Secure Print was restricted. Sometimes, you can see the word Stop/Reset above a button. The incorrect folder name was specified when storing to the shared folder/FTP server. Canon USA warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of three years after delivery to the original purchaser ("Purchaser") by Canon USA or its authorized Reseller. Print, send, or receive documents again as necessary. You will need Canon to assist with this reset. USB 2.0 x2 (Host), USB 2.0 x1 (Device) High-Speed, 10/100/1000Base-T Ethernet (Network), Wi-Fi 802.11b/g/n, Wi-Fi Direct Connection, NearField Communication, Standard: 250-sheet Paper Cassette, 50-sheet Stack Bypass Optional: 550-sheet Paper Cassette (Cassette Unit AF-1) Maximum: 850 Sheets, Cassettes: Thin, Plain, Recycled, Color, Thick, Coated, Label, Letter, Envelope (10 Envelopes)Stack Bypass: Thin, Plain, Recycled, Color, Thick, Coated, Label, Letter, Envelope (1 Envelope), Cassettes: A4, A5, B5, Letter, Legal, Statement, Executive, Envelope: COM10, Monarch, C5, DL, Custom (Min. Enter the correct password for the PDF file.