Terms and conditions of sites linked to by or from the Service may vary by site. Seller fees on the Service may vary. Please visit our help page or contact customer support for assistance. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . I realised I was too late for the standard entry tickets, as they had all sold out. I don't know why LiveNation pushes them, but it . can reveal. But with Event Ticket Protector, they won't need to worry. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? If you are purchasing a resale ticket (i.e. If I have XCover ticket insurance and miss an event, can I get a refund? After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. The availability of tickets is subject to change. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Click on the relevent section for more information. We will need these documents as part of the application process and cannot process a refund without them. Please note that we are currently unable to process postal documents. Performed analyses related to call center and ticket insurance costs. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Privacy Policy. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Events may be postponed or canceled for a variety of reasons. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Have you tried to make a refund by clicking on the refund option? Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. You will be entitled to a refund unless otherwise notified directly by your point of purchase. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Please contact the venue directly for a refund. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. A refund AXS the company right which she bought the tickets sent via an email telling. (United States) Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Fans may consider purchasing Allianz ticket insurance at the time of purchase. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. 4 days ago. IP: 161.35.97.149
Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Below are some pointers we hope you'll find useful! Cover applies if an immediate family member or a member of the booking party tests positive. Besk vr hjlpsida fr mer hjlp och support. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Why you might ask? The ticket is valid only for the event, date, time, and seat location issued. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. or was there no option for you? They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) All applicable fees and charges will be disclosed prior to completion of your purchase. Privacy Policy
We will notify you by email if this box office collection is required. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Please note that further documentation may be required following our review. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. For tickets to events located in the United States, the Service is operated by AXS Group LLC. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. . Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Supporting documents are preferred in English. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. We will require vehicle recovery service confirmation and receipts. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. We also give them access to 24/7, multilingual . Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. If they allow it, you'll get a refund. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Please visit our help page or contact customer support for assistance.